1 General information
This Privacy Policy explains how personal data is processed on the Bouquetmat website when a visitor browses the website, submits an inquiry for flower vending machines, submits a service request, sends a partnership inquiry or places an order for operating supplies
Data controller: MB Univendor Address: Laisvės pr. 78B-214, LT-05263 Vilnius, Lithuania Email: info@provending.lt Phone: +370 662 84724
2 Data we collect
Depending on the form and inquiry type, we may collect:
- name and surname;
- company name;
- company code and VAT number;
- email address;
- phone number;
- country, city and delivery address;
- information about the model, series, location or operating supplies you are interested in;
- service request information: machine model, serial number, issue description, photos or files;
- technical website usage information: IP address, browser, device, cookie preferences and analytics data if the visitor consents to relevant cookies
3 Purposes of processing
We process data to:
- respond to inquiries;
- prepare commercial offers;
- evaluate suitable Bouquetmat models or configurations;
- process operating supplies orders;
- organize service or technical support;
- administer partnership inquiries;
- ensure website security;
- analyse website performance and advertising efficiency if the visitor consents to analytics or marketing cookies
4 Legal basis
Data may be processed on the basis of:
- consent, when a visitor submits a form or accepts cookies;
- pre-contractual steps, when a visitor requests an offer;
- legitimate interest to maintain website security and respond to business inquiries;
- legal obligation, if data is required for accounting or other legally required purposes
5 Retention
Inquiry data is stored as long as necessary to respond to the inquiry, administer an offer, perform contractual relations or protect legitimate interests. If no specific period is defined, inactive inquiries may be deleted or archived within a reasonable period
6 Recipients
Data may be shared with:
- hosting providers;
- email service providers;
- analytics and advertising providers, if used;
- IT maintenance providers;
- accounting or legal service providers, if necessary;
- manufacturer, supplier or service partner if needed to fulfil a specific inquiry
7 Transfers outside the EEA
If service providers process data outside the European Economic Area, appropriate safeguards must be used, such as standard contractual clauses or other lawful transfer mechanisms
8 Your rights
You may have the right to:
- access your data;
- request correction;
- request deletion;
- restrict processing;
- object to processing;
- withdraw consent;
- lodge a complaint with a supervisory authority
9 Privacy contact
For privacy questions, contact: info@provending.lt